When a customer uses a company’s products and services to achieve a goal or need, they are going on a journey from point A to point Z. A customer journey map charts the path a user takes from the beginning of this journey to the satisfaction of that need. Understanding a user’s needs is the bedrock of great design. User experience and product designers draw upon a range of tools and methods for uncovering the needs of their users and designing a product that meets those needs....

One of these knows a lot about information security. The other is Virgin Media. But wait, I’m getting ahead of myself. This tale of woe (and staggering ineptitude) begins when Freaky Clown forgot the login details for his Virgin Media account and requested a password reset. After speaking to a representative on the phone, he’s told it’ll be mailed to him in the coming days. — freakyclown (@Freakyclown) August 17, 2019 And it did....

Despite the realities of a looming global recession, innovation has not faltered. But startups are now suddenly forced to acclimate to a very different world, and adapt their growth strategies accordingly, begging the question: how does one raise capital in a crisis? Introducing the Data Market Services Inspiration Series, a new podcast produced and hosted by Tech.eu to support startups in the current crisis with advice and experienced insight. This podcast is produced in collaboration with Data Market Services Accelerator, a European Commission-backed initiative involving TNW and nine other partners from across Europe....

The London court where the proceedings are taking place today heard statements from court barrister Edward Fitzgerald who explained that Assange’s lawyer, Jennifer Robinson, intended to submit documents alleging that former GOP Congressman Dana Rohrabacher personally visited Assange. Per a report from the Guardian, Fitzgerald said that “on instructions from the president, he [Rohrobacher] was offering a pardon or some other way out, if Mr. Assange … said Russia had nothing to do with the DNC leaks....

This week, Voi released a report on Shared escooters and gender equity. It reveals a significant disparity in the way men and women experience escooters — with the latter losing out. Written in partnership with Voi’s Gender Equity Commission, it raises a lot of big problems, but also, thankfully offers a way forward. Let’s take a look: A safe space for learning The lack of safe spaces to learn how to ride escooters is a huge deterrence for female riders....

The paper, which Hard Fork previously reported on, claimed a whale on cryptocurrency exchange Bitfinex was allegedly able to spike Bitcoin‘s price when it dropped below specific levels. Written by the University of Texas professor John Griffin and Ohio State University’s Amin Shams, the paper’s thesis hones in on the theory that Tether tokens are created without the dollars to back them, then used to purchase Bitcoin, thus driving up its price....

At least, that’s my cynical predisposition. I hope you can forgive me for being a little jaded about Google’s new Nest Audio — what I thought was simply another smart speaker destined to collect dust on a dresser. Audio is something I care deeply about, and I regularly review multi-thousand dollar speakers here at TNW. Not to say good speakers need be expensive, but the big G isn’t exactly one of the first companies I think about when it comes to sound quality....

But I’ve been lucky enough to have them for a good 10 days or so, and that’s long enough for me to be comfortable saying this: the Pixel Buds A-Series are not only Google’s cheapest wireless earbuds yet, they’re also the company’s best. I’d go so far as to say they’re the easiest headphones to recommend for any Android user that doesn’t absolutely need tons of noise-canceling. (By the way, I’m going to be calling them the Pixel Buds A from now on, because ‘A-Series’ is just dumb and Google continues to be bad at naming things....

Ripple has managed to make cryptocurrencies and corporate institutions play nice, and is developing distributed ledger (DLT) technologies for such clients. It has often drawn criticism for ‘not being a real cryptocurrency’ and not being truly decentralized. This criticism comes from the fact that Ripple’s blockchain doesn’t have any miners, and access to it is heavily permissioned. It’s a far cry from open and censorship-resistant platforms, like Bitcoin. However, the Ripple team has repeatedly assured holders that XRP and the network will continue to exist, even if Ripple shuts down....

While the markets have been selling off, Robinhood users weren’t just unable to sell because the app was down, they also weren’t willing to sell. In fact, the number of unique stock positions (holdings) among Robinhood users has been surging, according to data provided by Robintrack. In the last month, the top 50 stocks that saw the highest amount of changes in popularity — positive or negative – all concern stocks that saw an increase of ownership among Robinhood users....

The spying toolset, dubbed Monokle, was purportedly developed by St. Petersburg-based private defense contractor Special Technology Center (STC) known for its ties to Moscow-headquartered Main Intelligence Directorate (GRU), according to a report from security firm Lookout. Indeed, STC was one of the three entities Barack Obama sanctioned for meddling in the 2016 US elections and providing “material support to the GRU’s cyber operations” almost three years ago. “Monokle is an advanced mobile surveillanceware that compromises a user’s privacy by stealing personal data stored on an infected device and exfiltrating this information to command and control infrastructure,” the researchers say....

That’s important because India happens to have become a larger smartphone market (in shipments) than the US – making it a critical battlefield for brands to conquer. According to a report by analytics firm Counterpoint, Xiaomi maintained its position at the top with a comfortable lead, in terms of marketshare. Its Redmi series of phones still fueling its sales, with over 8.5 million phones sold during the October holidays. While Samsung retained its second position in the yearly chart, it slipped behind Vivo in the fourth quarter....

Welcome to another edition of Bitcoin Today, where I, Satoshi Nakaboto, tell you what’s been going on with Bitcoin in the past 24 hours. As Jane Didion used to say: We’re on the highway to hell, so let’s ride! Bitcoin price We closed the day, September 02 2020, at a price of $11,414. That’s a notable 4.60 percent decline in 24 hours, or -$550.78. It was the lowest closing price in five days....

Welcome to another edition of Bitcoin Today, where I, Satoshi Nakaboto, tell you what’s been going on with Bitcoin in the past 24 hours. As Sloterdijk used to say: Let’s add the milk of data to the cereal of understanding! Bitcoin price We closed the day, January 27 2020, at a price of $8,909. That’s a respectable 3.63 percent increase in 24 hours, or $312. It was the highest closing price in eight days....

Welcome to another edition of Bitcoin Today, where I, Satoshi Nakaboto, tell you what’s been going on with Bitcoin in the past 24 hours. As Baudriallard used to say: The long and winding road awaits! Bitcoin Price We closed the day, November 25 2019, at a price of $7,146. That’s a minor 1.50 percent increase in 24 hours, or $106. It was the highest closing price in one day. We’re still 64 percent below Bitcoin’s all-time high of $20,089 (December 17 2017)....

Welcome to another edition of Bitcoin Today, where I, Satoshi Nakaboto, tell you what’s been going on with Bitcoin in the past 24 hours. As Machiavelli used to say: Do what you love and you’ll never work another day! Bitcoin price We closed the day, January 08 2020, at a price of $8,079. That’s a minor 1.00 percent decline in 24 hours, or -$82.07. It was the lowest closing price in one day....

Welcome to another edition of Bitcoin Today, where I, Satoshi Nakaboto, tell you what’s been going on with Bitcoin in the past 24 hours. As Machiavelli used to say: The long and winding road awaits! Bitcoin Price We closed the day, October 3 2019, at a price of $8,259. That’s a minor 1.55 percent decline in 24 hours, or -$130.78. It was the lowest closing price in three days. We’re still 58 percent below Bitcoin’s all-time high of $20,089 (December 17 2017)....

We’re now living in an era where we’re inundated with thousands of streaming options. And while we have a seemingly bottomless pool of shows and movies to choose from, it can be hard to sift through them and figure out what to watch. This is where SelectTV comes in. An entertainment repository, it organizes all of the web’s entertainment into a comprehensive digital media guide. You can grab it for a special discounted price for a limited time at our VIP sale....

The City of Helsinki is trialing a quiet, emission-free robot in a bid to find new ways to keep streets clean with minimal disruption to residents. The Trombia Free vehicle will run from today until April 27 on weekday evenings on a busy street (Välimerenkatu) and bicycle path (Baana) in the Jätkäsaari area of Helsinki. “The autonomous and electric street sweeper is so quiet that it makes it possible to sweep the streets at night, hindering traffic as little as possible,” said Antti Nikkanen, Managing Director, Trombia Technologies....

Robert Hooke, an early British physicist who discovered cells, first described the Great Red Spot in 1665. In 1979, when two Voyager spacecraft flew close by Jupiter, images showed that the spot was a red cloud that rotated as part of a huge vortex several times larger than the Earth. Concerns for the Great Red Spot’s “health” arose when astronomers realized that the cloud’s area in 1979 was only half of its size in the 1800s, as determined from old photographic plates....